Retail Strategic Associate

At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!

The Retail Strategy Associate plays a key supporting role within the retail field organization, reporting to the Chief Revenue Officer (CRO) and to the Chief of Staff (dotted), who partners closely on strategic frameworks, analysis, and initiatives that drive business performance.

In this role, you will work at the intersection of strategy and execution—supporting revenue growth, streamlining operations, and strengthening communication across a 100+ studio fleet. You will collaborate closely with the Chief of Staff to develop structured approaches to problem-solving, synthesize insights from the field, and ensure initiatives are grounded in data and aligned to broader business priorities, while ensuring constant collaboration and communication with the field to ensure adoption, feedback loops, and results.

The ideal candidate is highly organized, analytical, and a strong communicator who thrives in a fast-paced, collaborative environment. This role is perfect for someone who enjoys bringing structure to complex problems and wants to make a direct impact on field performance and growth.

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Responsibilities:Revenue Support: Support the CRO and retail team in projects focused on driving revenue and margin expansion. Support revenue-driving initiatives by increasing attachment rates and expanding basket size through a more consultative, customer-focused approach that drives both revenue and gross margin. Facilitate retail contests and build visuals for Yoobic (the internal retail communication platform) submissions. Monitor key performance metrics across studios, identifying trends and opportunities to optimize revenue, operations, and overall studio health. Communication + Field Collaboration: Organize and streamline communication with Studio Managers, including weekly updates, alignment meetings, and best practice sharing for consistency across a 100+ studio fleet. Collect and synthesize feedback from studios across product, seasonal performance, and operations to inform continuous improvement. Assist in planning and executing leadership summits (Studio Manager, Regional General and District Managers) to drive alignment, training, and goal achievement across the field. Meetings + Reporting + Strategic Analysis: Weekly District meetings – building out the weekly deck in a standardized format ensuring consistency across the districts. Monthly Regional meetings – building out the monthly deck in a standardized format ensuring consistency across the regions. Support the development of structured approaches to recurring business challenges, ensuring consistency and scalability across the field. Cross-Functional Partnership: Help drive initiatives that address underperformance and enable progress in partnership with cross-functional partners (Retail, HR, Marketing, Operations, Inventory, and Finance) Partner with the Chief of Staff to develop frameworks, analyze business performance, and translate insights into actionable recommendations that improve revenue, operations, and studio health. Training + Documentation: Own the maintenance of all training documents for the 4 walls in partnership with the Chief of Staff, ensuring content is structured, scalable, and aligned with broader business priorities

What You Offer:

• 1-3 years of experience in retail operations, field support, consulting or similar role.
• Excellent organizational skills with a strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to bring together multiple ideas and execute a project from start to finish, ensuring all details are fully completed.
• Strong written and verbal communication skills; comfortable working with field leadership and cross-functional partners.
• Experience building and maintaining decks, reports, and communications in a standardized format.
• Comfortable working in a fast-paced environment with shifting priorities and tight deadlines.
• Proficient in Google Suite (Docs, Sheets, Slides, Calendar, Gmail) and other collaboration tools.
• Exceptional attention to detail, ensuring accuracy and consistency across all communications, reports, and training materials.
• Experience with retail communication platforms such as Yoobic is a plus.
• Analytical and curious mindset with the ability to synthesize data and surface actionable insights.
• Team player who thrives in a collaborative environment and brings positivity and energy to every project

Full-Time Benefit + Perks: Medical/Dental/Vision Health Plans Long-term Disability Life Insurance 401k and Roth IRA Plans Paid Parental Leave Open PTO policy Employee discounts on our amazing products!

\n$80,000 - $80,000 a year\n

About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.

Check us out on CNBC's How I Made It

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).

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